Privacy

Soweto Tradelinks Zambia sponsor of the Soweto application and website (www.soweto tradelinks.com), respects the privacy of its online visitors and users of its platforms. We recognize the importance of protecting information collected from our users and have adopted this Privacy Policy to inform you about how we gather, use, process, store and disclose your information, including personal information, in conjunction with your access and use of our website and application.Unfortunately, transmission of information via the Internet is not completely secure. We will do our best to protect your personal data but cannot guarantee the security of data transmitted to our site as such any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.However, kindly note that if you are uncertain whether this Policy conflicts with privacy laws where you are domiciled, do not submit your personal information to Soweto Tradelinks Zambia or any platform facilitated by Soweto Tradelinks Zambia.By using our website and application, you confirm that you have agreed to our Terms of Service and read and understood this Privacy Policy. We will not share your personally identifiable information except as described herein.We may change this Privacy Policy from time to time. Hence, we urge our clients to review the Privacy Policy as and when the website and application are accessed, to be informed concerning our information practices and the ways you can help protect your privacy. 1) TYPES OF INFORMATION WE COLLECTWe collect personal information and anonymous information. Personal Information relates to  information that identifies (whether directly or indirectly) a particular individual, such as the individual’s first and last name, postal address, e-mail address and/or telephone number. Anonymous Information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual. We collect the following categories of information:• Registration information you provide when you create an account. This may include personal data such as: your first name and surname, country of residence, gender, date of birth, e-mail address and username.• Transaction information you provide when you request information or purchase a product or service from us, whether on our sites or through our application. We may collect and retain some or all of the information related to these transactions, including transaction amount(s), parties involved and time.• We do not require our users to include sensitive data (e.g., race, ethnicity, political opinions, religious or philosophical beliefs, membership of a trade union, physical or mental health, sexual life or criminal record) in their account. If you choose to post any such data to your account or public forums on our Service, please understand that it is visible to others as noted above. We have no obligation to keep private any sensitive information or personally identifiable information that you have made available to other users or the public using these platforms. To request removal of your Personal Information from a public forum of our site or application, please contact Customer Support (support@sowetotradelinks.com).• Contents, communications and other information you provide to us, view or engage with when you use our sites and applications, our applications location information when you visit our sites or use our application, including location information either provided by a mobile device interacting with one of our site or application. Additionally, there are a few special circumstances to note:• Former Customer: If you discontinue your use of our Service, we may keep your registration file in our database for use in the event that you elect to renew your use of our Service, as well as for anti-fraud and other such protective measures. 2) HOW WE COLLECT YOUR INFORMATIONWe collect information you provide directly to us when you request products and services or information from us, register with us or other activities on our site and application or otherwise interact with us. We also record some of this information automatically when you use our platforms.We collect the types of information as outlined in Section 1 when you visit our site or application. When you register and manage your account, when you purchase a product or services from us, if you send us support inquiries, complaints or inquiries, when you participate in contents or promotions, or when we ask you for information for contractual or legal reasons. • We collect information through technology, such as cookies, web server logs and web beacons. When you visit our site and application or use our applications on third-party sites or platforms. A cookie is a small string of data which often includes an anonymous unique identifier sent to your Internet browser from a website’s computers, which is stored on your computer’s hard drive and is used to customize your use of a product or online site, keep records of your access to an online site or product, or store information needed by you on a regular basis (e.g. password retention functionality).Soweto Tradelinks (itself or through third parties acting on our behalf) use cookies, web server logs and web beacons for a number of purposes relating to our website and application including to access your account information where you “login” to our platforms. You can configure your browser to accept all cookies, web server logs and web beacons or reject them, or notify you when a cookie is set. Each browser is different, so consult the “Help” menu of your browser to learn how you can change your cookie preferences. Please note that if you reject all cookies, web server logs and web beacons. You may not be able to use certain aspects of our web pages.3)        USE OF YOUR INFORMATION BY SOWETO TRADELINKS ZAMBIA • Provide you with services you request, such as create and manage your account, process payments, send you emails or other communications about your transactions, service-related announcements, provide you with customized products and services based on your preferences• If you have made a purchase from our store we may contact you with essential service messages to keep you updated on the status of your order. We may also pass limited contact details to logistics partners in order to facilitate delivery.• Communicate with you about your account or transactions with us and send you information about features on our sites and applications or changes to our policies• Send you offers and promotions for our services or, as permitted, third-party services• Personalize content and experiences on our site and application• Provide you with advertising based on your activity on our site and application. • Optimize or improve our products, services and operations• Detect, investigate and prevent activities that may violate our policies (including our Terms of Service) or be illegal, including law enforcement requests• Verify accounts and monitor activities within our services to promote safety and security • Develop, test, evaluate and improve our services• Respond to your inquiries or concerns. All Soweto members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting My Marketplace > My Details on Soweto marketplace website. You can access My Marketplace once you register and login. Alternatively click on the Unsubscribe link in any email communications which we might send you. 4) SHARING AND DISCLOSURE OF INFORMATIONExcept under certain limited circumstances as set forth here and in our Terms of Service, Soweto Tradelinks Zambia will not disclose to third parties the Personal Information or other account-related information that you provide to us without your permission. You understand, however, that Soweto Tradelinks Zambia may disclose your Personal Information or other account-related information under the following circumstances:• If we believe in good faith that such disclosure is necessary under applicable law, or to comply with legal process served on Soweto Tradelinks Zambia.• In order to protect and defend the rights or interests of Soweto Tradelinks Zambia, its services, and/or the other users of such services;• In order to report to law enforcement authorities, or assist in their investigation of suspected illegal or wrongful activity, or to report any instance in which we believe a person may be in danger;• To service providers with whom we have contracted to assist us with the features or operations (such as anti-fraud functions, billing, collections, registration, customer support, e-mail delivery, age verification), to fulfill your service requests, offer new content or help us improve our products and/or services. Our contracts with these third parties prohibit them from using any of your Personal Information for purposes unrelated to the product or services they are providing;• To other third parties (a) to provide you with products and services you have requested, (b) to offer you information about our products and services (e.g. events or features), or (c) to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service). For instance, we may provide certain information to our payment processor, to credit card associations, banks or issuers (if you are using a credit card), to PayPal (if you are using a PayPal account), or to providers of other products and services you request. If you choose to use these third parties’ products or services, then their use of your information is governed by their privacy policies. You should evaluate the practices of third party providers before deciding to use their products and services.• When you allow us to share your Personal Information with another company, such as:a) Directing us to share your Personal Information with third-party sites or platforms, such as social networking sitesb) Please note that once we share your Personal Information with another company, the information received by the other company becomes subject to the other company’s privacy practices • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf (including, without limitation, with third-party service providers that may use the information we share to help us and other companies detect inaccurate personal information and prevent fraudulent transactions).• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.• When we share, assign or otherwise transfer Personal Information with third parties in connection with the sale of any of our products, services, assets and/or businesses, or when the ownership or control of all or part of our Services changes; • When we share Personal Information with third parties to enforce our Terms of Service or rules, to ensure the safety and security of our users and third parties, to comply with law enforcement or other legal process or in other cases if we believe in good faith that disclosure is required by law.5) Third Party SitesOur site may contain links to and from websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check there policies before you submit any personal data to these websites.   6) YOUR CONTROLS, RIGHTS AND CHOICES6.1 Data RetentionWe retain your Personal Information while each of your accounts are in existence or as needed to provide you with Services.  We also retain your Personal Information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations.  If required by law or if the information is subject of a legal request or governmental investigation, we retain certain financial transaction information and Personal Information for as long as we are required to comply with applicable laws, regulations or such legal process or investigation.  We also retain Personal information in order to protect our and other’s rights, resolve disputes or enforce our legal terms or polices, to the extent permitted under applicable law. 6.2 Right to Access and Control your Personal InformationWe provide you with the ability to exercise certain controls, rights and choices regarding our collection, use, process, storage and sharing of your information. In accordance with applicable laws and subject to any exemptions provided by law, your controls, rights and choices may include:• Correct or Update: You may correct or update your account registration or Personal Information or you may also ask us to change or update your data in certain cases, particularly if it is inaccurate;• Delete: You may delete your account registration or ask us to erase or delete • You may change your choices for subscriptions to newsletters and alerts;• You may choose whether to share your Personal Information with other companies so they can send you offers and promotions about their products and services.Please note that, for technical reasons, there is likely to be a delay in deleting your Personal Information from our systems if you ask us to delete it.  Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted on our sites or that we have, and that there may be circumstances in which the law does not require or allow removal even if requested. 6.3 Account ClosureYou may close your account by contacting us at support@sowetotradelinks.com. If you choose to close your Soweto Tradelinks Zambia account, we retain information for the purposes set out in this Privacy Policy and as noted below.We retain your Personal Information even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, respond to government investigations, maintain security, prevent fraud and abuse, enforce our Terms of Service or other terms or policies, and protect our and other’s rights.  We will retain Anonymous Information and Aggregate Information after your account has been closed. As we do not control data you shared with others, such data will remain visible or accessible.

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